Returns & Exchange Policy

**Our Company's Return and Exchange Policy**

1.  If you discover that a purchased product is damaged, you may contact our customer service within 7 days of receiving the product (including Saturdays, Sundays, and public holidays) to request an exchange.
    Once the request is verified as meeting the return/exchange conditions, we will assist in arranging the return or exchange of the relevant product. Requests made after this period will not be accepted.

2.  Customer service may require you to provide photos and/or videos to verify that the conditions for return or exchange are met.

3.  We only accept returns for the following reasons:
    - The product is damaged/defective.
    - The product is not what you ordered.

4.  Returns or exchanges will not be accepted under the following circumstances, including but not limited to:
    - The product is no longer in new condition or has been used.
    - The product has been washed with water or cleaning agents.
    - The product has been damaged, stained, or rendered incomplete due to human handling.
    - Color differences between the product and the website photos.
    - Any free gifts.
    - Products that have already been returned or exchanged once.
    - Returns due to a change of mind.

5.  Special Reminders:
    - Please inspect the product condition immediately upon receipt.
    - Retain the complete packaging for at least 14 days.
    - Take photos as evidence immediately if any product issues are found.
    - If an item in your order is out of stock, you may apply for a refund, which will be issued using the original payment method from the transaction.
    - A 10% handling fee will be charged for returns not due to product quality issues (excluding out-of-stock situations).
    - For any after-sales inspection or service requiring an in-store visit, all resulting round-trip transportation costs shall be borne by the customer.

The company reserves the right of final decision in case of any disputes.