Shipping policy
Once your order and payment are confirmed, we will arrange delivery in 7 days. When feasible, we will arrange the delivery as soon as possible. Delivery to remote areas or remote islands may take an additional 1-2 days. We will process orders from Monday to Saturday (except Sundays and public holidays). Please note that orders submitted after 12 noon will be processed again the next day.
In order to shorten the time period, such as price reduction schedule, festivals, etc., we may need additional days to arrange the sending of orders. Orders are usually delivered on time, but occasionally there will be delays. Delivery time may be affected by factors beyond our control, including weather and unexpected conditions caused by shipping partners.
We can ship to any place in Hong Kong by local post or courier. . (Excluding Ji'ao, Tap Mun, Luohu, Lok Ma Chau, Mai Po, Man Kam To, Po Tai, Ta Kwu Ling, Dong Long Chau, Dong Ping Chau, airport and Sha some products have transportation restrictions, for example, bicycle frame, lathe Wait, you must pick up the goods at the designated store.
SF Delivery Service
If no one signs, we will send it to SF Express according to the delivery area of the order, and it must be signed when delivered. If no one signs, the merger will be sent back to the warehouse, and the courier company will arrange for you to be rescheduled through the contact phone, or you personally please note that your package will arrive in the warehouse within one to two working days of the first delivery.
SF Station and SF express service center self-service
To make it easy for you to pick up your order easily, you can pick up the goods at SF Express Station and SF Express Service Center. When the order arrives at the pickup location, SF Express will send an SMS to the recipient or notify the pickup by phone. When picking up at SF Express Station or Service Center, you must present the confirmation message sent by SF Express, and the SF Express staff will check the recipient's information before picking up.
Click here to check the network details of the SF station.
http://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/
2.If you choose to pick up the goods at the store, we will arange the goods to store in 3 days and notify you by email after the goods arrived to the store.
3. When you place an order, we will estimate the delivery date of the goods based on the shipping option you selected, and the estimated delivery date will be displayed on the delivery quotes page.
4. Many of the goods we sell are based on weight. The weight of any product can be found on its detail page. The freight calculation method will be rounded to the next rate level according to the charging standards of different courier companies.
5．If your products need assemble, the time of assemble is 7 days and we will arrange store pick up or delivery base on your request
Free Delivery Policy
Customers who purchase HK $ 800 or more can enjoy free delivery service, and the freight will be automatically replaced at checkout. (Excluding products weighing more than 5 kg or the longest side exceeding 60 cm，and does not include bicycles and children's bicycles)
Certain products also have transportation restrictions, for example, bicycle frames, lathes, etc., we could help you to arrange GoGoVan or LaLaMove for delivery, and you will have to pay the deliver fee to the driver,or you can pick up in our Sheung Shui Store.
Tel: (852) 62180747 (Whatsapp)
Weather Arrangements
The delivery service will be postponed when the gale signal is hoisted, the red or black rainstorm warning is in effect, or the weather conditions that we judge to be unsafe for transportation.
If you are unclear about pickup, shipping or return arrangements, please contact us for inquiries.
In case of any disputes, The Bicycle Shop (H.K.) reserves the right of final decision.